Membership FAQs

What does my Melbourne Vixens membership include?

Membership entitlements apply to Melbourne Vixens home games played at John Cain Arena during the 2027 Super Netball season. This excludes our away derby against the Melbourne Mavericks. Membership does not include games played at other venues; ticket to these matches will be sold separately.

How do I update my details?

To ensure you receive all Melbourne Vixens communications, we kindly ask members to visit the membership portal and follow the prompts to update your personal details. Alternatively, you can contact the membership team at 1300 VIXENS (84 93 67) or email [email protected]

What is my membership number?

Your membership number is a unique number assigned to your membership account. You can find your membership number on the back of your membership card and in membership-related emails sent by the club

What is my barcode number and how can I find it?

Your membership barcode number is a 12-digit number that changes each season when a new membership card is issued. You can find your barcode number on the back of your physical membership card.

Please note: Digital and Pet memberships do not have a barcode number

How can I purchase or renew a Melbourne Vixens membership?

We're excited to have you as a part of the Vixens family! Memberships can be purchased or renewed online, over the phone, or by mail.

How do I renew my membership online?

Returning members can log in to the Melbourne Vixens membership portal using their username and password. If you have forgotten your username or password, click on the ‘forgot details’ link. Your username can be found on your renewal notice, renewal email, or membership card

How do I purchase a new membership online?

New members can purchase a 2027 Melbourne Vixens membership through the Membership Packages page.

How do I purchase or renew my membership over the phone?

Call 1300 VIXENS (84 93 67) to speak to our membership team.

How can I renew my membership by mail?

Existing members can mail 2027 membership payment (cheque or money order payable to ‘Melbourne Vixens’) to:

Melbourne Vixens Membership

PO Box 60

North Melbourne, VIC, 3051

Do Netball Victoria members receive a discount?

Yes, Netball Victoria members receive a 10% discount on Melbourne Vixens Membership Packages. You will need your Netball Victoria membership number and the code 2027MVNV to receive the 10% discount.

How do I apply the discount when purchasing a membership?

Enter 2027MVNV in the Add a promotional code field on the Your Shopping Cart page when purchasing a 2027 membership online.

How do I access discounted tickets through AXS?

When purchasing Vixens home game tickets via AXS, enter password 2027MVNV in the password box on the event page prior to finding tickets.

Who is eligible for a junior membership?

Members must be aged under 15 as of 1 January 2027 to qualify for a junior membership.

Who is eligible for a Family membership?

2027 Melbourne Vixens family memberships must consist of either:

• Two (2) full adult and two (2) junior members
• One (1) full adult and three (3) junior members.

Junior members must be under the age of 15 as of 1 January 2027.

Who is eligible for a concession membership?

Members aged 15 years and over may purchase a Concession Membership if they hold one of the follow valid concession cards:

• Centrelink-issued Pensioner Concession Card (PCC)

• Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card

• Full time secondary or tertiary students’ cards

• Centrelink-issued Heath Care Card (HCC)

Do companion card holders receive a complimentary membership?

Members who hold a valid companion card are entitled to one complimentary membership for their carer within the same membership category. To arrange this, purchase your membership first and then email proof of your companion card to [email protected]

Can I transfer my membership to someone else?

If you are unable to attend a home match, your membership entitlement may be transferred to family or friends. Please note that transferability is subject to the membership classification, such as junior or concession memberships.

Where are Inner Sanctum seats located?

Inner Sanctum seats are located courtside on the southern end of the court.

Where are reserved seats located?

Reserved seats are located within the premium and gold seating areas, including lower and mezzanine seating at John Cain Arena, as well as selected center bays behind both goal ends.

Where is the cheer squad located?

The Cheer Squad is located in the two bays directly behind the goals at the southern end of the court.

How are seats allocated for members?

Members who renew by the designated renewal deadline will retain their current seat allocation. Members wishing to move seats must submit a Seat Change Form. Seat changes are subject to availability and cannot be guaranteed.

New Reserved Seat members will be allocated the best available seats based on purchased date and seating preference during the purchase process.

Why are some membership types listed as “limited availability”?

Certain 2027 membership categories have a fixed number of allocations each season, particularly those with reserved seating. Once these allocations are close to capacity, the membership type is displayed as having limited availability.

We recommend purchasing early if you want to secure your preferred membership, as there is the possibility that these membership categories will sell out quickly.

How do Flexi Memberships work?

Flexi Memberships provide members with flexibility to choose seats on a match-by-match basis and sit with friends and family, subject to availability.

What is the difference between Flexi and Flexi Plus Memberships?

• Flexi Memberships allow members to reserve seats in silver and bronze areas.
  
• Flexi Plus Memberships allow members to reserve seats in premium, gold, silver and bronze areas.
  

Do I need to reserve seats for each match?

Yes, Flexi and Flexi Plus members must reserve their tickets through AXS using their membership barcode before each home match.

Can I purchase additional tickets with my Flexi booking?

Yes, Additional tickets for non-members can be purchased in the same transaction, subject to availability and transaction limits.

Please note that Finals Series ticketing arrangements are determined by the league. As a result, we cannot guarantee that additional tickets will be available to purchase without a valid member barcode.

Where is premium seating located?

Premium seating is located along both sides of the court and includes lower seating sections.

Where is gold seating located?

Gold seating is located along both sidelines of the court and includes the mezzanine seating sections, as well as selected lower seating behind the goals.

Where is silver seating located?

Silver seating is located in the corner bays of the mezzanine seating sections, as well as selected lower seating behind the goals and front rows of the upper sections.

Where is bronze seating located?

Bronze seating is located behind the silver seating areas in the upper sections.

Where can I view a seating map?

View the 2027 home season seating map

How can I request to change seats?

Members wishing to change their reserved seat location can submit a seat change request when applications open. Please note that submitting a request does not guarantee a seat change, as all requests are subject to availability.

Seat change requests will only be accepted via the official Reserved seat change request form. Requests submitted via email, phone or any other method will not be processed.

New members will be allocated the best available seat based on their date of purchase. Members purchasing a Full Court Reserved seat or Full Court Cheer Squad membership for the first time will be able to indicate their preferred seating location during the purchase process.

Please note that seats in the Lower West and Lower East sections are highly sought after and are often renewed each year by long term members. While we cannot guarantee availability in these areas, members interested in relocating to these sections are encouraged to submit a seat change request as soon as applications open.

What is Vixens4Life

Vixens4Life is an automatic membership renewal program that allows members to renew their membership annually and pay either in full or via instalments.

Can I pay my membership in instalments?

Members can choose to pay over six-monthly instalments. A service fee applies to instalment payments.

What happens when I join Vixens4Life?

By joining Vixens4Life, you authorise Netball Victoria to automatically renew your membership each season and debit the nominated payment method in accordance with the Membership Terms and Conditions.

Can I opt out of Vixens4Life?

Yes, members can opt out in writing by contacting [email protected] before the renewal period begins, provided all outstanding payments have been completed.

Can I add memberships to my existing Reserved Seat membership?

Yes, however reserved seat members wishing to add members may need to forfeit their current seat allocation.

Can Melbourne Vixens guarantee seats will remain together?

No, while every effort is made to accommodate seating requests, seat relocations and additional memberships are subject to availability and cannot be guaranteed.

When are seat change and upgrade requests processed?

Seat changes and upgrades are processed in the order they are received, with members notified of the outcome as soon as possible.

What do I do if I lose my membership card?

Contact the Membership team on 1300 VIXENS (84 93 67) to arrange a replacement card. Once a new card is issued, your previous barcode will become invalid.

What should I do if I haven't received my membership pack?

If your membership card and pack have not arrived within ten weeks from date of purchase, please contact the Melbourne Vixens membership team via email or phone 1300 VIXENS (84 93 67).

What happens if I forget my membership card on match day?

Visit the Membership Window at the Box Office near Gate 6 at John Cain Arena. Staff will assist with a replacement ticket for the day's match.

Can the Melbourne Vixens help me with purchasing tickets to interstate away matches?

Melbourne Vixen Memberships do not include access to any away matches. The club cannot assist Melbourne Vixens members to purchase a ticket to interstate away matches. Should you wish to attend an away game, tickets will need to be purchased.

Please note: Beyond the Court Interstate Membership includes one (1) interstate match ticket as part of the membership. The club cannot arrange or purchase additional tickets.

If you have any membership or ticketing enquiries, please contact the membership team at [email protected] or call 1300 VIXENS (84 93 67)