Membership FAQs

Membership entitlements apply to Melbourne Vixens home games played at John Cain Arena during the 2026 Suncorp Super Netball season. This excludes our away derby against the Melbourne Mavericks. Membership does not include games played at other venues; ticket to these matches will be sold separately.

To ensure you receive all Melbourne Vixens communications, we kindly ask members to visit the membership portal and follow the prompts to update your personal details. Alternatively, you can contact the membership team at 1300 VIXENS (84 93 67) or email [email protected]

There are a number of ways to sign up as a Melbourne Vixens member:

Online

2025 members looking to renew will need to log in to the Melbourne Vixens membership portal using their username and password. If you have forgotten your username or password, click on the ‘forgot details’ link.

Members’ usernames can be identified on your 2026 renewal notice/email and on your 2025 membership card. Alternatively, you can contact the Melbourne Vixens membership team on 1300 VIXENS (84 93 67).

New members will be able to purchase 2026 Vixens memberships in their desired categories via Membership Packages

Phone

Call 1300 VIXENS (84 93 67) to speak to our membership team.

Mail

Existing members can mail 2026 membership payment (cheque or money order payable to ‘Melbourne Vixens’) to:

Melbourne Vixens Membership

PO Box 60

North Melbourne, VIC, 3051

Netball Victoria members receive a 10% discount on Melbourne Vixens membership packages. You will need your Netball Victoria membership number and the code 2026MVNV to receive the 10% discount.

When purchasing a 2026 membership online, enter 2026MVNV in the Add a promotional code field on the Your Shopping Cart page.

When purchasing Vixens home game tickets via Ticketek, enter password 2026MVNV in the password box on the event page prior to finding tickets.

Junior memberships:

Members must be aged under 15 as of 1 January 2026 to qualify for a junior membership.

Family memberships:

2026 Melbourne Vixens family memberships must consist of two (2) full adult and two (2) junior members or one (1) full adult and three (3) junior members. Junior members must be under the age of 15 as of 1 January 2026.

Concession memberships:

The following concession policy applies to the sale of 2026 Melbourne Vixens memberships:

• Persons aged 15 and over as of 1 January 2026 are classified as an adult, unless they hold one of the following valid concession identifications enabling them to purchase a 2026 Melbourne Vixens membership at the concession rate:

• Centrelink-issued Pensioner Concession Card (PCC)

• Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card

• Full time secondary or tertiary students’ cards

• Centrelink-issued Heath Care Card (HCC)

Companion cards:

If you hold a valid and current government-issued companion card, you are entitled to one complimentary membership (at the same category as the membership you purchased) for your carer.

Once you purchase your membership, please send proof of your companion card via email to [email protected] to claim your complimentary membership.

Transferable:

A 2026 Melbourne Vixens membership can be transferable to family and friends if you cannot attend a home game. Memberships will give patrons one (1) entry entitlement per home game throughout the season based on the game entitlements on your membership. Please note that the transferring of membership is subject to the classification (e.g. concession and junior) of the membership.

Where are Inner Sanctum seats located?

Inner Sanctum seats are located on the floor at the south end of the court.

Where are reserved seats located?

Reserved seats are in the gold section, which includes the lower and mezzanine seating at John Cain Arena. In addition, Melbourne Vixens have gold seating long the centre bays at the goal ends of the court.

Where is the cheer squad located?

Our cheer squad members are located in the two bays directly behind the goals in the stand at the south end of the court. To become a cheer squad member please select the cheer squad membership option at time of purchase.

How are seats allocated for members?

Members who renew their seat/s by 30 October 2025 will keep their 2025 seat for 2026.

If you wish to change seats for the 2026 season, please submit a seat change request. Submitting a request doesn’t guarantee a change and the membership team will be in contact before any seats are moved.

Please note that requests will only be accepted by submitting a request via the 2026 reserve seat change request form; requests made via email, phone or other forms will not be processed.

New members will be allocated into the best available seat based on date of purchase. When purchasing a Full Court Reserved Seat or Full Court Cheer Squad membership for the first time, you will be prompted to identify your preferred seating location at time of purchase.

Flexi memberships are an affordable option that allows you to coordinate seats with other Flexi members or purchase additional tickets for your family and friends. Ticketing is subject to availability.

Flexi Short Pass and Flexi Full Court memberships allow you to select your own seat (silver and bronze areas) for each match through the Ticketek website at no additional fee.

Flexi Plus Short Pass and Flexi Plus Full Court memberships allow you to select your own seat (gold, silver or bronze areas) for each match through the Ticketek website at no additional fee.

Flexi and Flexi Plus members are required to reserve a seat for all Melbourne Vixens home matches through Ticketek using their barcode (found on membership card). There will be an exclusive pre-sale period for Flexi/Flexi Plus members to reserve seating at Vixens 2026 home matches prior to tickets going on sale to the general public. There will be no additional transactions or booking fees when booking through Ticketek. Please note, ticketing is subject to availability.

Flexi and Flexi Plus members can also purchase additional tickets for non-members in the same transaction to ensure all seats are together. Please note, transaction limit applies.

Where is gold seating located?

Gold seating is located along each sideline of the court. This includes the lower and mezzanine seating at John Cain Arena. There is also gold seating located in the lower sections at the goal ends.

Where is silver seating located?

Silver seating is located along the corner bays of the mezzanine level and goal ends along with the front rows of the upper bays around John Cain Arena.

Where is bronze seating located?

Bronze seating is located behind the silver seats in the upper sections around John Cain Arena.

Where can I view a seating map?

See our 2026 home season seating map.

Vixens4Life is a payment plan option offered to all Melbourne Vixens members – opt in and your membership will automatically roll over each year with payment charged either in full or over 6-monthly instalments.

If paying by 6-monthly installments, the first instalment will be debited on the 15th October 2025 and remaining instalments will be debited on the 15^th of each month from November 2025 to March 2026. A $10 service fee applies when paying by installments.

We ask that members who utilise this option ensure there are sufficient funds available on these dates.

If you need to update your credit card details or require further information about the direct debit payment plan, contact 1300 VIXENS (84 93 67).

By opting in to the Vixens4life payment option, a member authorises Netball Victoria to automatically renew their annual membership in October each year and debit their nominated credit card for the membership fee (either monthly or in full) for the forthcoming year in accordance with membership terms and conditions, including:

Members will be given at least 7 days’ notice in writing of the relevant membership fee, and will be notified of any changes to their membership category or entitlements before any Vixens4life rollover takes effect.

Members can opt out of the Vixens4life payment option at the conclusion of their last instalment and prior to the first instalment of the following season, by notifying Netball Victoria in writing or via email at [email protected]. Where notice is given prior to 15 October 2025, there will be no automatic renewal of membership. All outstanding payments must be complete at time of opting out.

2025 Full Court Reserved and Cheer Squad members who wish to renew and add additional supporters to their group are required to forfeit their current reserved seat allocation.

The Melbourne Vixens cannot guarantee new reserved seats will be located near current reserved seat allocations. We ask renewing members to carefully consider if they wish to forfeit their current reserved seat allocation, as we cannot return you to your existing reserved seat allocation if you change your mind.

The Melbourne Vixens will allocate reserved seat changes/upgrades within date order of receiving the application. The club is unable to, and does not, guarantee that your seating request will be able to be accommodated.

As Reserved Seat memberships will be capped for 2026 the Melbourne Vixens cannot guarantee you will be able to add supporters to your group.

2026 reserved seat changes/upgrades will start to be processed from Wednesday 5th November 2025 and you will be notified of the outcome of your application as soon as possible.

If you have lost your personalised membership card, please contact the membership team on 1300 VIXENS (84 93 67) to have your membership card re-issued. Once your membership card has been re-issued your previous barcode will be invalid.

If you haven’t received your membership card and pack within ten weeks from date of purchase, please contact the Melbourne Vixens membership team via email or phone 1300 VIXENS (84 93 67).

What do I do if I forget my membership card on match day?

If a member forgets their membership card on match day, they can visit the Vixens membership window at the Box Office located at John Cain Arena Gate 6 to organise a replacement ticket for the day.

Can the Vixens assist me with purchasing tickets to interstate away matches?

The club can assist Melbourne Vixens members to purchase a ticket to interstate away matches. Members will be required to contact the club via email two weeks prior to the match for tickets and payment to be organised. For any interstate ticketing we assist with, we cannot guarantee the location of these tickets as the home team determines away team ticket allocations.

Please email the membership team at [email protected] for any further membership or ticketing questions.