Membership Terms and Conditions

2017 Melbourne Vixens – Terms and Conditions

To ensure you experience the convenience and satisfaction of your 2017 Melbourne Vixens membership, we kindly ask our members to read the terms and conditions and frequently asked questions prior to purchasing a membership.

1. The below terms and conditions are relevant to the purchase of a 2017 Membership of the Melbourne Vixens.

2. Terms and condition of Membership are subject to change and are at the discretion of Netball Victoria.

3. Renewal Period

2016 Melbourne Vixens Reserved Seat members wishing to renew their seats or apply for a seating change must renew their membership before 5pm, 28th October 2016. Any seats not renewed by this date will be made available to new members.

4. New Reserved Seat Requests

New and renewing members that have upgraded to a new reserved seat membership will have their reserved seat allocated in November.

5. Junior Memberships

2017 Junior Membership holders must be under the age of 15 as of the 1st of January, 2017. 2016 Melbourne Vixens Junior members who no longer fit into this category will have their 2017 Melbourne Vixens membership altered to reflect an adult price type. For reference of concession types accepted by the Melbourne Vixens, please see the terms and conditions for concession memberships.

6. Concession Memberships

a) A 2017 Melbourne Vixens Full Court concession membership can only be purchased if the member holds one of the below eligible concession types accepted by the Melbourne Vixens.

Pension

Seniors Card

Full Time Student

Health Care Card

b) 2017 Melbourne Vixens members are to provide a photocopy of their valid concession card details when purchasing a 2017 Melbourne Vixens membership. The concession card must be valid for the entire season.

7. Family Memberships

2017 Melbourne Vixens family memberships must consist of two (2) full adult and two (2) junior members. Please refer to the terms and conditions for Junior Memberships for the age classifications.

8. Payment Plan

a) Members who choose to pay their membership on the Melbourne Vixens direct debit payment plan in 2017 will be charged a 3% service fee.

b) The first instalment will be debited at the time of receiving the renewal application. Remaining instalments will be debited each on the 16###sup/sup### of the month from November 2016 through until February 2017.

9. Fees

a) All prices are inclusive of GST.

b) All payments will incur a $3.95 service & handling fee.

10. Membership Packs

a) Member benefits are as outlined via the Melbourne Vixens website and are subject to change.

b) E-newlsetter ‘The Huddle’, ‘Match Day Information’ and any additional emails are automatically communicated to members who provide a valid email address.

c) Member Only Events – Members will have access to at least 2 Members Only Events throughout the 2017 season. These events are for members only and will require members to present their 2017 Melbourne Vixens membership card to gain entry.

d) The first lodgement of membership packs will be from late November/early December.

e) Due to high postage demands, any memberships required before Christmas will need to be purchased by 5pm 25 November 2017. (Subject to change)

f) Membership fulfilment items will be available to collect at Fan Day and at the Melbourne Vixens home games. Members will need to present their membership card to collect their items.

11. Transferable Membership

A 2017 Melbourne Vixens membership is transferable to family and friends. A 2017 Melbourne Vixens membership will give patrons one (1) entry entitlement per home game throughout the season based on the game entitlements of your membership. Please note that the transferring of memberships is subject to the classification (e.g concession & junior) of the membership. You are able to upgrade your membership through Ticketek if required.

12. Membership Cards

a) Full Court General Admission, Reserved Seat and Inner Sanctum members will be issued with a membership card that will provide entry to all seven (7) home games. Your membership card is your ticket to enter the home games and must be presented upon entry.

b) Short Pass members will be issued with a membership card that will provide entry to three (3) home games of choice. You membership card is your ticket to enter the home games and must be presented upon entry. After being scanned at three (3) home games, this membership card will no longer provide entry.

c) Beyond the Court members will be issued with a membership card, but will not provide access to any Melbourne Vixens games.

13. Inner Sanctum Memberships

As part of the Inner Sanctum Membership, members are invited to attend a Match Day Behind the Scenes tour and Exclusive Breakfast Event.

The Behind the Scenes tour will be hosted prior to 2017 Melbourne Vixens home match. Date and time will be confirmed and will be communicated prior to the 2017 season.

The Exclusive Breakfast Event will be hosted during the 2017 season with a date, time and venue to be confirmed.

A car park in the Multi level car park at Melbourne Park will be made available.

If you are unable to attend the designated time and venue or any part of the event is abandoned, called off, varied or postponed for any reason, members forfeit the right to attend the event and no cash or alternative event will be substituted.

14. Stadium Entry

a) 2017 Melbourne Vixens memberships are subject to capacity. We recommend that members who hold a Short Pass or Full Court General Admission membership arrive early to the venue to gain entry and obtain a good seat.

b) In some cases a Melbourne Vixens home match may become a Reserved Seat ticketed match. If this occurs Full Court General Admission and Short Pass members will be required to reserve a seat. Additional charges will apply.

Members will be notified by email and SMS of this and the process to reserve a seat if this occurs.

Please note: In this instance Reserved Seat, Cheer Squad and Inner Sanctum members will retain their usual seats and will not be required to reserve a seat.

15. Away Games

Melbourne Vixens memberships do not include access to any away matches. Should you wish to attend an away game, tickets will need to be purchased.

16. National Netball League Finals ticket entitlements

Finals Series ticketing is managed by Netball Australia, the organiser of the National Netball League. Your Melbourne Vixens season membership does not automatically grant you access to Finals Series matches. However, should the Melbourne Vixens make it to the Finals Series, Netball Australia will work closely with team management to ensure that as a season member, you receive a priority purchase period to see your team contest the Finals Series.

17. Auto Renewal

Members who sign up to a 2017 Melbourne Vixens membership and pay via credit card will automatically be opted in for automatic renewals regardless of whether members pay upfront or through a payment plan.

Automatic renewals provide members with the convenience of having their membership automatically renewed every year with the same package and seat, at the updated and relevant price for that year.

Members will be notified once payment for 2018 memberships will be taken out of your account and you are able to cancel this at any time.

18. Refunds

Melbourne Vixens memberships are non-refundable however requests for refunds may be made and considered where reasonable circumstances apply. A request for refund must be made in writing and are at the sole discretion of the Membership manager.