2018 Melbourne Vixens – Frequently Asked Questions
If your question is not answered below, please contact the Melbourne Vixens Membership team on 1300 VIXENS (84 93 67), who will be more than happy to assist you.
How do I renew or sign up as a Member to the Melbourne Vixens?
There are a number of ways to sign up as a Melbourne Vixens Member:
Internet: Existing Members looking to renew will need to log-in to the Melbourne Vixens Members Portal found at melbournevixens.com.au using their username and password. If you have forgotten your username or password, click on the ‘Forgot details’ link to retrieve these. The Melbourne Vixens have implemented a new and improved membership management program for the 2018 season and members have been emailed a new username.
Phone: Call 1300 VIXENS (84 93 67) to speak to our Membership team.
Mail: Mail your completed Renewal form with credit card details, cheque or money order to:
PO Box 60
North Melbourne, Vic, 3051
In person: Visit our offices at 487 King Street, West Melbourne, Victoria
I’m on the Melbourne Vixens direct debit payment plan, when will the instalments be debited?
The first instalment will be debited at the time of receiving the renewal application. Remaining instalments will be debited on the 1st of each month from November to August. We kindly ask members who have utilised the direct debit payment plan to have sufficient funds available on these dates. If you need to update your credit card details or require further information about the direct debit payment plan, please contact 1300 VIXENS (84 93 67). Members will also be charged a $10 fee to use this service.
When do 2017 Full Court Reserved Seat and Cheer Squad Membership holders need to renew their existing reserved seat allocation by?
2017 Melbourne Vixens Full Court Reserved Seat and Cheer Squad Membership holders have until 5pm, Friday 27 October to renew their existing reserved seat allocation. Members who don’t renew prior to the cut-off date and wish to renew their existing membership product will be provided with a new reserved seat allocation in 2018.
I’m a 2017 Full Court Reserved Seat and Cheer Squad Member and wish to add additional supporters to my group, is this possible?
2017 Full Court Reserved Seat and Cheer Squad members, who wish to renew and add additional supporters to their group, are required to forfeit their current allocation. The Melbourne Vixens will allocate new reserved seats within date order of receiving the application. Due to the amount of reserved seat requests anticipated to be received, the Melbourne Vixens cannot guarantee the new reserved seats will be located near your current reserved seat allocation. We kindly ask renewing members to carefully decide if they wish to forfeit their current allocation, as we cannot provide you with your existing reserved seat allocation if you change your mind.
What is the new Flexi memberships?
New Flexi Memberships allow you to select your own seat in silver or bronze areas each match through the Ticketek website at no additional fee. This is an affordable option that allows you to coordinate seats with other Flexi Members or purchase additional tickets for your family and friends.
I am 2017 member but I cannot login to the system using my membership number?
The Melbourne Vixens are implementing a new and improved membership management program for the 2018 season. This means all members will receive a new membership number when they renew for 2018.
Members are also issued with a new username to log in to the new system. This has been emailed to 2017 members however you can contact the Melbourne Vixens membership team on 1300 VIXENS (84 93 67).
When will I receive my personalised membership card and supporter pack?
The first lodgement of personalised membership cards and supporter packs is scheduled to be lodged via Australia Post in early December*. Due to the high demand of parcels being lodged via Australia Post at this time of year, we cannot guarantee that these items will be received prior to Christmas. If you have purchased a membership for a Christmas present, please visit the Melbourne Vixens website and follow the links to print off your complimentary Melbourne Vixens Christmas certificate. (*This lodgement will not include members who have upgraded to a new reserved seat membership).
I have lost my Melbourne Vixens Membership Card, what do I do?
If you have lost your personalised membership card, please contact the Membership team on 1300 VIXENS (84 93 67) to have your membership card re-issued. Once your membership card has been re-issued your previous barcode will be invalid.
I have not received my membership card and supporter pack. What do I need to do?
If you haven’t received your personalised membership card and supporter pack, please contact the Melbourne Vixens membership team on 1300 VIXENS (84 93 67). If your membership card needs to be re-issued your previous card’s barcode will become invalid.
I have a Flexi Full Court or Short Pass Membership. How do I book tickets to matches?
Flexi Full Court or Short Pass Members are required to reserve a seat for all Melbourne Vixens home matches through the Ticketek website using their barcode (found on their membership card). There will be pre-sale period for members to reserve seats prior to tickets going on sale to the general public. There will be no additional transaction or booking fees when booking through the Ticketek site.
I am a Flexi Full Court or Short Pass Member. Can I purchase additional tickets when booking my own seats so my friends and I can sit together?
Yes, at the time of booking your seats you will be able to purchase additional tickets in the same transaction to ensure that you all sit together.
Can I transfer my Melbourne Vixens Membership to a friend or family member?
Yes – A 2018 Melbourne Vixens Membership is transferable to family and friends. A 2018 Melbourne Vixens Membership will give patrons one (1) entry entitlement per home game throughout the season based on the game entitlements of your membership. Please note that the transferring of memberships is subject to the classification (e.g. concession and junior) of the membership.
What is the definition of a family membership?
2018 Melbourne Vixens Family Memberships must consist of two (2) full adult and two (2) junior members or one (1) full adult and three (3) junior members. Junior members must be under the age of 15 as of the 1 January 2018.
When is the Melbourne Vixens Fan Day?
The Melbourne Vixens Fan Day is yet to be scheduled. Details will be communicated to members once finalised.
How can I subscribe to receive Melbourne Vixens emails?
Melbourne Vixens Members will automatically receive Melbourne Vixens emails if you provide your email address at the time of joining up. If you wish to opt-out, please unsubscribe through the email you have received.
How can I update my personal contact details?
To ensure you receive all Melbourne Vixens communication, we kindly ask Members to contact the Melbourne Vixens Membership team on 1300 VIXENS (84 93 67) or visit the Melbourne Vixens Members portal and follow the prompts to update your personal details.
I am a Melbourne Vixens Member and would like to attend an interstate match. How do I purchase tickets?
Melbourne Vixens Members have access to purchase a ticket to away interstate matches through the Melbourne Vixens. Members will be required to contact the club two weeks prior to the match for tickets and payments to be organised.
I am Netball Victoria Member. Do I receive a discount on memberships and ticketing?
Yes, Netball Victoria members receive a 10% discount on Melbourne Vixens membership packages and ticketing options. You will be required to have your Netball Victoria Membership number to receive the discount.
When will the 2018 fixture be released?
Netball Australia is responsible for the release of the 2018 Suncorp Super Netball League fixture and this will be released 6 October. Melbourne Vixens supporters and Members will be notified through email and our social media channels
If you do not currently receive emails from the Melbourne Vixens sign up today.
I was a Supporter Club or Inner Sanctum Member in 2017 and this package is not available for 2018. What options do I have?
Please view our 2018 Membership Packages to see what membership pack suits you best in 2018.